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FAQ

Do I need to make an appointment before visiting show suites? RSVP/ Appointment is not required. Our show suites are opened from 12:00nn to 6:00pm daily.
How much commission fee do I have to pay? No commission fee is required.
What kind of document(s) do I need to provide upon reservation? Guests must provide passport or HKID card together with Hong Kong corresponding address proof for issuing the license agreement. The booking will be confirmed by signing the license agreement in person at the hotel or via e-mail.
How many month(s) of license fees do I have to pay in advance? Guests only need to pay license fee for the first month upon signing the license agreement.
How many registered guest(s) can stay in a suite? Maximum number of registered guests will be 2 persons for a 1-bedroom suite, 3 persons for a 2-bedroom suite, and 4 persons for a 3-bedroom suite.
What kind of facilities and services will be provided? The luxury hotel clubhouse facilities include outdoor swimming pools, fitness centres, saunas, children playgrounds, entertainment rooms and landscaped park. Guests can also enjoy regular shuttle bus services to nearby transportation hub and connections.
Can I keep pets in the suites? No pets are allowed in the suites.
Are there any parking space provided? There are monthly / hourly parking spaces in Harbourfront Horizon Suites, Harbourview Horizon Suites & Horizon Suites.
Any furniture or electrical appliances will be provided in the hotel suites? Our hotel suites are fully furnished with electrical appliances such as individual air-conditioners, LCD TV, double-door refrigerator, microwave oven, double-top induction stove, washers and dryers.
When is the check-in and check-out time? Guests can check-in the suite at or after 12:00 noon on the first day of the staying period and check-out on or before 12:00 noon on the end date.